Support FAQs

We recommend that you use Google Chrome, Mozilla Firefox, or Apple Safari to access Expert TA. It’s a good idea to have more than one browser installed on your system to switch to if you start experiencing errors. These browsers are all free and you can download them from these links: Firefox, Chrome, Safari

This happens when you have accidentally registered more than one account (email) with Expert TA. You will need to contact support@theexpertta.com for help removing or merging the accounts.

If you signed into Expert TA to do your assignment, instead of going through Canvas/Blackboard, your grade will not automatically transfer to Canvas/Blackboard. To get the grade(s) to transfer back to Canvas/Blackboard you will need to click on the link to the completed assignment in Canvas/Blackboard. If you completed multiple assignments through Expert TA, you will have to repeat that step for all the assignments you completed.

If you disagree with an answer on your homework or test, you should bring it up with your instructor. They will be able to explain what the system was looking for or show you where your calculations went wrong. By going to your instructor, you might also find that other students in the class had similar trouble with that problem. Your instructor has the ability to change the grade, if they think it’s appropriate. They can also notify us to correct a problem when needed.

This is an easy mistake for an instructor to make if they forget to update the link on their syllabus. Notify your instructor so they can provide the correct link to register for the class. The instructor can contact us for additional help closing the previous class or moving students from one class to another, if needed.

If your instructor is using LMS integration with Canvas/Blackboard you will not have to register. When you open your first assignment that is linked to Expert TA, the system will add you automatically. With this integration you will also never log into Expert TA directly and your grades will automatically show in Canvas/Blackboard.

Try using another browser which might help with any issues related to browser specific security or cookies that won’t allow you to process your payment. Also, ensure that you enter the address on file with your financial institution (usually not your dorm address).

Your browser is recognizing that you have Expert TA open in multiple tabs. Sometimes, even though you only have one tab opened, you were not successfully logged out of Expert TA before shutting down a previous tab and the browser still recognizes that you have more than one instance open of the software. In order to fix the problem, close all of your browser windows and tabs, and then re-open a single window with Expert TA. This should then allow you to open your assignments. Some browsers are more susceptible to this issue and while you can use any browser you like, we suggest using Chrome. If you still need additional help, contact main@theexpertta.com. If you have a screenshot of the problem, please include that in the e-mail.

There is not currently a way to end the trial early. After the trial period expires, the payment box you saw when you chose the 14-Day Trial option will reappear. At that time, you can choose to pay with a credit card or an “Access Code” purchased from the bookstore. In the meantime, if you have a access code we recommend taking a picture of the code with your phone (if you are able) and keep it in a safe place. The Expert TA does not replace lost access codes.

Your homework is automatically submitted along the way as you submit each answer. When you click the “submit answer” button on any question, we upload that answer and save it to our database. Even if you lost power half-way through and assignment, all the work you did up to that point would be saved and waiting for you when you logged back in. The grade sheet is also updated real-time. If you just stared an assignment and submitted an answer for part a of problem one a – within a few seconds your instructor would see your grade update in his grade sheet and would even be able to see your answer.

As long as you are still in the same semester, Expert TA can fix this for you. First, be sure to go register with the new class code all the way up to the point where the payment screen appears (this may or may not happen based on whether you have reached the $65 capped amount). At this point, email us at support@theexpertta.com and let us know which class you want to be removed from and which class you want to remain in. Please identify the names of the classes and instructors clearly so we can make the switch for you. You will be notified via email once the change is made.

Each semester, even if the class name is the same, a unique class code is generated for a class. Your instructor should provide you with this new class code for the semester. It is often sent by email, located on a syllabus or posted in your class management system if you have one. If you try to register using a past class code, the system will notify you that you were already registered in that class. Expert TA provides a 2-year license once a student has paid $65. So, if you have paid less than that in previous semesters, you will be prompted to pay the difference before you can obtain access to the new class.